CONTACT US

 

Have any questions or concerns ? We’re always ready to help! Send us an email at info@theemainingredient.com or fill out the form below.

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FAQ

 
How do I track my order?

Once your order is ready to go, we hand it over to the carrier and send you a shipping confirmation email that contains a tracking number. You can click on that number to see the latest updates on the location of your shipment via our tracking page.

 

What are your delivery options?
 

Estimated fulfillment + estimated shipping = estimated delivery time

 

Our fulfillment time average is 2–5 business days for non-apparel products and 2–7 business days for apparel products. When we calculate the estimated fulfillment time, we take into account the current order volume and our capacity.

 

The estimated shipping time is calculated according to our historical shipping data for deliveries to your area or selling region.

 

The estimated delivery time is just an estimate, it’s not a guarantee. You can receive the order past the EDT for reasons, like:

 

  • Issues with print/embroidery files

  • Products being out of stock

  • Shipping related delays like failed delivery attempts, service disruptions

 

What is your return policy?
 

Any claims for misprinted/damaged/defective items must be submitted within 2 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 2 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.